Customer Sales & Service Policy
We are committed to providing the best products and friendliest customer service. If you have any questions, please feel free to contact us via the information provided below.
You can check the status of your order 24/7 by emailing For your convenience, when emailing customer service please include your order number and contact information.
For additional information or questions please call 561.200.5958. Our customer service personnel are standing by to assist and any questions you may have from 9am to 11am and from 1pm to 4pm Eastern Standard Time Monday – Friday
Send checks or money orders to:
PO Box 8464
Jupiter, FL 33468
If you ordered online, or provided your email address on the phone, you will receive an email with shipping information so you can track your package. Our standard shipping method is via United States Postal Service, UPS or FedEx Ground.
* State tax may apply – FL.
* Any/All taxes and/or duties that may be due for international orders are the sole responsibility of the purchaser.
* Returns must follow the policy listed below (Satisfaction Guarantee/Return Policy)
* An additional $6 fee is added for each order, (an order is considered a single or multiple item combined offering) for
all orders sent to AK, HI, Canada, and/or US Territories. All other foreign shipments will be charged an additional
minimum of $25.00usd.
Satisfaction Guarantee/Return Policy
Your satisfaction is 100% guaranteed. If you are dissatisfied with any merchandise received from RIGRAP. LLC for any reason, simply return the product within 10 days from the date of receipt for an easy refund of your purchase price, excluding shipping, handling and return processing fees.
Please follow return information which is stated below. Send all returns to the address indicated.. We suggest you ship returns to Outdoor Brands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).
Along with your return, be sure to include the following:
A. Your order number and your complete name, address, email address and phone number.
B. A copy of your receipt
C. A detailed explanation regarding your reason for returning the item(s)
D. Information about whether you would like a refund or a replacement
– No other paperwork or preauthorization is needed for your return.
Exceptions to our return policy:
* All items must be returned in their original , undamaged packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
* Shipping, handling and international processing costs are non-refundable.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement. Such a return also will not be sent back to you.
Once your return is received, it will be processed within 14 business days. RIGRAP. LLC will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling charges along with a $10.00 return processing fee per return. Depending on your credit card provider, your credit will be issued within 7-30 business days of competition process of your returned item.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.
Foreign Shipment Disclaimer
Orders shipped to outside the USA may have additional taxes and duties associated with your purchase. Such taxes, duties, tariffs and/or import fees are the responsibility of the purchaser. RIGRAP, LLC, its contractors, affiliates, principles, employees, and /or agents are neither responsible for said fees or for refused or undeliverable orders due to customs delays, taxes, fees, duties or tariffs issues and/or fees due and/or unpaid.
This Website is operated by RIGRAP, LLC (“we/our/us”). “Website” means the website located at or or any subsequent URL which may replace this website(s), and all associated websites, URLs and micro sites. “You/your” means you as a user of the Website. “User” means all users of this Website. We offer this Website, including all information, tools and services available from this Website, to you conditioned upon your acceptance of all the terms, conditions, policies and notices stated here.
1. Types of Personal Information Collected
We will ask you for certain kinds of personal information (“Personal Information”) to provide the services you request. This information includes:
Ordering – When you place an order we ask for your name, address, phone number and email address. You are may be required to provide credit card details. We will never share your credit card details with any other party except to process your order. By placing an order with us your information may be stored with us.
Email List – When you place an order, you will be added to our email list. You will have the option to be removed from our email list by clicking the “unsubscribe” button found at the bottom of the emails we send you.
Calls to Customer Service/Participation in Promotions/Sweepstakes or Surveys- If you call our Customer Service center or participate in one of our promotions or sweepstakes or user surveys, we may ask for additional information, such as your age, interests or product preferences.
2. Use of Your Personal Information
We use the Personal Information we collect for various purposes, including:
to complete your purchase transactions
to provide the services you request
to keep you informed about the status of your orders
to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
to notify you of product recalls or provide other information concerning products you have purchased
to improve our merchandise selections, customer service, and overall Website experience
to communicate with you by email, postal mail, telephone, text message, or other means
3. Sharing Personal Information With Third Parties
3.1 We may share, sell or trade your Personal Information gathered online with third parties,. We may contribute to or participate in cooperative databases, which give other companies access to such Personal Information.
3.2 We may disclose your Personal Information when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of Users of this Website or the public.
3.3 We may also disclose your Personal Information to outside individuals and/or companies that help us bring you the products and services we offer and to create, operate, and maintain our Website. For example, we may work with third parties to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide data storage and analysis; (e) provide fraud prevention; (f) provide customer service; (g) provide product fulfillment and shipping services; and (h) provide other services designed to assist us in developing and running our Website and maximizing our business potential. We require that these outside companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to us.
3.4 In addition, if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our as offers, your Personal Information will likely be among the as offers transferred.
3.5 Our Website may allow users to post comments and other content to our Website. Any Personal Information that you post to our Website will become public information and will be accessible by other users of the Website. In addition and if applicable, your user name will be viewable by other users, and we therefore encourage you to use a user name that is not your actual name. We have no responsibility to maintain the privacy or security of any such Personal Information that you may choose to post to our Website.
4. Non-Personally Identifiable Information
4.1 Through your use of this Website, we may also collect certain non-personally identifiable information from you (“NPII”). NPII is not associated with you as an individual. It is measured anonymously and only in the aggregate.
4.3 We may also use “pixel tags” (sometimes called “web beacons” or “clear gifs”), which are tiny graphic images, on the Website. Pixel tags help us analyze Users’ online behavior and measure the effectiveness of the Website and our advertising and marketing. We may also use other analytical tools to evaluate site performance through the use of aggregated data, which contain no Personal Information. We work with service providers that help us track, collect, and analyze this information.
4.4 Cookies, pixel tags, and/or other analytical tools that we may use on the Website may collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to the Website. We do not otherwise track any information about your use of other websites.
4.5 Cookies, pixel tags, and/or other analytical tools in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
4.6 We may also work with businesses that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to the Website and your interaction with our advertising and other communications, but no Personal Information is shared with them.
4.7 We may combine the NPII collected through cookies, pixel tags and other analytical tools with other information we may have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of advertising, and for other internal business purposes.
4.8 We do not track users over time and across third party websites to provide targeted advertising and therefore do not response to Do Not Track signals.
5. Your Security
5.1 We strive to keep your Personal Information private and safe. We take commercially reasonable physical, electronic and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information, so please do not send us your credit card number by email.
5.2 We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of the Website to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of the Website. Once you have entered, the page address (URL) will change from “http” to “https” to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
5.3 Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit through the Website, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
6. Links to Other Websites
6.1 While visiting the Website, you may link to websites operated by third parties or you may have come to the Website using a link found in another website. This does not mean that we endorse these websites or the goods or services they provide. We do not make any representations or warranties about any website that may be linked to the Website. Such other websites are independent from us, and we have no control over, or responsibility for, their information, products or activities.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mails from us you may click on the “unsubscribe” link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
8. “Spoofing” And “Phishing”
A common Internet scam is known as “spoofing” or “phishing.” This occurs when you receive an email from what appears to be a legitimate source requesting Personal Information from you. Please be aware that we will not send you any emails requesting you to verify credit card, bank information, or any other Personal Information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email.
9. Children and Privacy
10. Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: RIGRAP, LLC, PO Box 8464, Jupiter, FL 33468. Please allow 30 days for a response.
11. Disclosure for Legal Purposes
You hereby authorize us to disclose any of your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if we believe the disclosure is necessary or appropriate. You also authorize us to disclose Personal Information if we believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with the Website, such as fraud, misrepresentation, intellectual property infringement, or other activity that may put us at risk for liability.
12. Non-Confidential Information
We do not want you to send to us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting the same to us, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
If you have any questions about your privacy or security at the Website, please send write to RIGRAP, LLC, PO Box 8464, Jupiter, FL 33468 and include your name, address and email address in the message. If you do not receive a response from us within 30 days, please send us another letter as your original correspondence may not have been received.
DATE LAST MODIFIED: May 2018.